Recent Call History Report

The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight.

Charts

None

Fields

The report includes a table that displays the following information:

Field	Description
Agent ID	Login ID of the agent.
Type	Type of the call. For example, Inbound or Outbound. *Note:* Outbound refers to the calls that are dialed out by the agent. These do not include Outbound Campaign calls.
Number	Phone number of the call.
Disposition	Contact disposition type of the call.
Wrap-Up Reason	Wrap-Up Reason entered by the agent.
Queue	Queue details that the call was routed to.
Start Time	Start time of the call.
Duration	Time duration of the call.

Filter criteria

You can filter using the following parameter:

Filter parameter	Result
Agent ID	Displays the list of agent ID available in the system.

Grouping criteria

None